Tazzy Pickleball FAQ | Paddle Specs, Care, Shipping & More

Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: April 2023

1. General Questions

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2. Product Questions

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3. Payment Questions

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4. Shipping Questions

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5. Contact Questions

1. General Questions

Do you offer a warranty?

Yes! All our paddles come with a 6-month limited warranty covering manufacturing defects. This does not cover normal wear, surface scratches, or damage from misuse.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do you have a physical store?

Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.

2. Product Questions

Are Tazzy paddles good for beginners?

Yes. While our paddles are designed for advanced play, their lightweight design and forgiving sweet spot make them beginner-friendly.

What is the material of this product?

The material for each product is listed on the product page, under the "Details" section. If you have further questions about the material, please don't hesitate to contact us.

What makes Tazzy paddles different?

• Aerospace-grade T700 carbon fiber for spin and durability
• High-density honeycomb core for power and vibration control
• Ergonomic handle for comfort
• Precision weight tolerance (±2g) for consistent performance

How Do I Clean and Maintain My Pickleball Paddle?

To keep your Tazzy paddle in peak condition:
    •    Rinse the surface gently with clean water after play to remove dust or dirt.
    •    Wipe dry with a soft non-woven cloth to prevent scratches.
    •    Avoid prolonged exposure to extreme heat, cold, or moisture.
    •    Use a paddle cover during transport or storage.
    •    Do not strike the ground or hard surfaces.

Are your paddles USAPA approved?

Our paddles are designed to fully meet all USAPA standards for size, weight, materials, and performance. While we haven’t applied for the official USAPA certification yet due to the high cost for a young brand, we’re already preparing to start the certification process soon. You can be confident that our paddles perform at the same level as certified models.

3. Payment Questions

What payment methods do you accept?

We accept major credit cards, PayPal, and selected local payment methods (varies by region).

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Most orders arrive within 7–15 business days.

Do you ship internationally?

Yes. We ship worldwide from our fulfillment centers.

Do you offer free shipping?

Yes, we currently offer free shipping to most regions. Some locations are excluded due to higher logistics costs. If your shipping address is in a non-eligible area, our customer service team will contact you to confirm the shipping fee before your order is processed.

How can I track my order?

Once shipped, you will receive an email with your tracking number and a link to monitor delivery status.